How to Manually Issue a Refund in PradoPay
In some cases, merchants may need to issue a refund for a custom amount rather than refunding an entire order or individual items. PradoPay allows for manual refunds directly from the payment transaction.
When to Use Manual Refunds
- Refunding a partial amount outside of per-item or per-order refunds
- Adjusting for pricing errors or overcharges
- Handling goodwill refunds or customer service adjustments
Steps to Manually Issue a Refund in PradoPay
- Go to Analytics > PradoPay
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Search for the Customer:
- Click on the hamburger menu in the Customer column.
- Type the customer’s name.
- Click Apply to search.
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Select the Transaction:
- Locate the correct transaction from the list.
- Click on it to open the details.
- Click on the Refund button.
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Enter the Refund Amount:
- Type in the amount you wish to refund.
- Select a Refund Reason:
- Choose the appropriate reason from the dropdown menu.
- Click on Refund to finalize the transaction.
Note: Once a refund is processed, it cannot be reversed. Refunds usually takes 7-10 working days before it is reflected on the customer's account.
Need more help? Send us an email at support@getprado.com and we'll be happy to assist you!
