Setting Up and Using Webhooks in Prado
Webhooks allow external systems to receive real-time notifications when specific events occur in Prado. This enables seamless integrations with platforms such as Zapier, Slack, CRMs, or custom applications.
How to Access Webhooks
To create and manage webhooks in Prado:
- Navigate to Admin Classic.
- Go to IT > Integrations > Webhooks.
- Click Add Webhook.
- Choose the event you want to trigger the webhook (e.g., Order Paid).
- Enter the URL where the webhook should be sent.
- Click Save.
Available Webhook Events
The following webhook events are currently supported:
| Event Name | Description |
|---|---|
Customer Created |
Triggered when a new customer is created |
Order Cancelled |
Triggered when an order is cancelled |
Order Fulfilled |
Triggered when an order is fulfilled |
Order Packed |
Triggered when an order is packed |
Order Paid |
Triggered when payment is completed |
Subscription Cancelled |
Triggered when a subscription is cancelled |
Webhook Payloads (Response Bodies)
🧑 Customer Webhook Payload
{
"event": "CustomerCreated",
"customerId": "00000000-0000-0000-0000-000000000000",
"customerNumber": "C12345",
"phoneNumber": "+15551234567",
"email": "customer@example.com",
"firstName": "John",
"lastName": "Doe",
"source": "Website"
}
{
"Event": "CustomerCreated",
"CreatedDateUtc": "2024-05-01T12:00:00Z",
"CustomerId": "1ae76366-0b78-45a1-98e2-2b21df0e4bb5",
"CustomerNumber": 1,
"PhoneNumber": "2105551234",
"Email": "john@example.com",
"FirstName": "John",
"LastName": "Doe",
"Source": "AccountSignUp",
"FullName": "John Doe"
}
💰 Order Webhook Payload
{
"event": "OrderPaid", // Or OrderCancelled, OrderFulfilled, etc.
"Type": "WebsitePurchase",
"FulfillmentMethod": "InStorePickup",
"StoreId": "c6f141f1-7f54-4c03-9a44-054780fb3079",
"IsSubscription": false,
"SubscriptionId": null,
"CustomerId": "1ae76366-0b78-45a1-98e2-2b21df0e4bb5",
"FirstName": "John",
"LastName": "Doe",
"PhoneNumber": "2105551234",
"Email": "john@example.com",
"ZipCode": "22144",
"PromotionCode": "SUMMER2024",
"FullName": "John Doe"
}
📦 Order Packed Webhook Payload
{
"Event": "OrderPacked",
"CreatedDateUtc": "2024-05-01T12:00:00Z",
"SubscriptionId": "75a0b823-3bcd-4ceb-9625-a4926718ff60",
"CustomerId": "1ae76366-0b78-45a1-98e2-2b21df0e4bb5",
"CustomerNumber": 1,
"FirstName": "John",
"LastName": "Doe",
"PhoneNumber": "2105551234",
"Email": "john@example.com",
"OrderId": "b1f1c21d-4363-4f7c-a807-0a15332d88a0",
"OrderNumber": 1001
}
🔁 Subscription Webhook Payload
{
"event": "SubscriptionUpdated", // Or SubscriptionCancelled
"CreatedDateUtc": "2024-05-01T12:00:00Z",
"SubscriptionId": "75a0b823-3bcd-4ceb-9625-a4926718ff60",
"CustomerId": "1ae76366-0b78-45a1-98e2-2b21df0e4bb5",
"CustomerNumber": 1,
"PhoneNumber": "2105551234",
"Email": "john@example.com",
"FirstName": "John",
"LastName": "Doe"
}
Need more help? Send us an email at support@getprado.com and we'll be happy to assist you!
