How does the OptimoRoute integration work?
OptimoRoute is a route planning software that helps optimize delivery routes and schedules. You can seamlessly integrate it with your Prado dashboard to streamline your logistics and dispatch operations.
How to get your OptimoRoute Key
- Log in to your OptimoRoute account
- Go to Settings
- Under the Account section, click on Web Service API
- Copy your OptimoRoute API Key
How to Integrate your OptimoRoute Key to Prado
- In Prado Admin, go to Settings
- Click on Integration Settings
- Click on Edit Settings
- Paste your OptimoRoute Key into the relevant field
- Save the settings to complete the integration
How to Sync Orders to OptimoRoute
- In Admin, go to Fulfill > To Fulfill
- Filter by Fulfillment Date as needed
- Click on Sync to OptimoRoute located at the upper right corner
All orders for the selected filter will be synced and reflected in OptimoRoute.
When you sync orders, the following data is included:
- Order Number
- Complete Address (Street, City, State, ZIP, Country)
- Delivery Notes (or Driver Notes)
- Delivery Window or Fulfillment Time
- This ensures OptimoRoute has all the info needed to optimize your delivery schedule.
To modify drivers and vehicles, you can click on Settings
You can update driver information including work hours
To update Vehicle Information > Go to Settings > Vehicles. You can also assign color codes to each vehicles.
How to Plan Routes
- Select Orders
- Click on Plan Routes
- You can choose Plan All Orders or Plan Selected Orders
- Select the Drivers > Click on Plan Routes
How to Sync Routes & Driver Colors Back to Prado
Once you're done planning your routes in OptimoRoute:
- Return to Admin > Fulfill
- Click Sync to OptimoRoute again
✅ This final sync will:
- Import driver color codes
- Reflect the delivery sequence
- Auto-arrange picksheets based on OptimoRoute planning
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Group items by driver color, making fulfillment faster and more organized
How to Add Customer Name and Other Custom Fields to OptimoRoute
If you want OptimoRoute to display additional order details like Customer Name, Fulfillment Type, Access Code, or Delivery Business Name, you’ll need to enable custom fields in your OptimoRoute settings.
- Go to Admin > Settings > Orders > Custom Fields.
- Check the box that says “Show disabled fields”.
-
Each custom field keys are linked to specific data. Fee free to rename them but make sure that they are mapped correctly to the following:
- customer_filed_1 = Order Delivery Business Name
- customer_filed_2 = Delivery Building Type - Access Code
- customer_filed_3 = Customer Full Name
- customer_filed_4 = Not being used
- customer_filed_5 = Fulfillment Method

Once done, simply refresh the page and you should be able to see the custom fields when you go back to plan routes.

Need more help? Send us an email at support@getprado.com and we'll be happy to assist you!