How to Convert an Account Credit to a Refund

To convert an account credit into a refund, you will first need to remove the credit from the customer’s balance and then process the refund separately.

Step 1 — Access the Customer Profile

Navigate to:
Admin → Customers List

Search for and select the customer whose account credit you want to convert.

Step 2 — Manage the Account Credit

Under the Account Credit section, click Manage Balance.

Enter the amount you want to remove from the customer’s account credit balance. We recommend adding a note indicating that the balance is being converted into a refund for record-keeping purposes.

Step 3 — Process the Refund

Once the account credit has been deducted, process the refund through the original order.

Navigate to the applicable order and issue the refund using your standard refund workflow. Enter the refund amount and confirm the transaction.

Important Notes

• Deducting account credit does not automatically issue a refund
• The refund must still be processed separately through Prado Pay
• Refund availability may depend on the payment provider and transaction timing

Related Articles:

How to update Account Credit and Loyalty Points?

How to Manually Issue a Refund in Prado Pay?