(Customer) How to Add a Gift Card to Your Account?
Have a gift card you'd like to use? Adding it to your account is quick and easy. Once saved, your gift card will be available as a payment method for future orders.
Before You Begin
Make sure you have the following:
An active account — You'll need to be logged in to add a gift card.
Your gift card number — This is the 16-digit number printed on your physical gift card or included in the email you received for an eGift card.
Steps to Add a Gift Card
Log in to your account.
Navigate to Account > Profile > Payment.
Scroll down to the "Add Gift Cards" section.
Enter your 16-digit gift card number in the field provided.
Click Save.
Once saved, your gift card will appear under your saved payment methods and can be applied to future orders.
Using Your Gift Card at Checkout
You can also add a gift card directly during checkout:
At the Payment step, click into the payment section.
Select "Add New Payment" from the dropdown.
Choose "Add Gift Card" and enter your gift card number.
Your gift card balance will be applied to the current order.
Tip: If you already have a payment method on file, the system may auto-apply it. Simply click into the payment section to switch to your gift card or add a new one.
Important Things to Know
Gift cards are linked to your account — Once added, your gift card is saved to your profile and can be used for both one-time orders and subscriptions.
Partial balances are supported — If your gift card balance doesn't cover the full order, the remaining amount will be charged to your other saved payment method.
Gift cards do not expire — Per our policy, gift cards have no expiration date or service fees.
One gift card per transaction — You may add one gift card at a time. If you have multiple gift cards, you can add them individually under your payment settings.
Troubleshooting
Issue
What to Do
Gift card number not accepted
Double-check that you've entered all 16 digits correctly, with no spaces or extra characters.
Error message after clicking Save
Try refreshing the page and re-entering the number. If the issue persists, contact our support team.
Gift card not appearing at checkout
Make sure the gift card was saved successfully under Account > Profile > Payment. If it doesn't appear, try adding it again.
Balance not updating after a purchase
Gift card balances may take a few moments to reflect. If the issue persists after 24 hours, reach out to support.
Frequently Asked Questions
Q: Where can I find my gift card number?
Your gift card number is the 16-digit code printed on a physical gift card or included in the email you received for an eGift card.
Q: Can I use more than one gift card on a single order?
At this time, one gift card can be applied per transaction. If you have multiple gift cards, you can add them to your account and they will be available under your saved payment methods.
Q: How do I check my gift card balance?
Once your gift card is saved to your account, you can view the remaining balance under Account > Profile > Payment.
Q: What happens if my gift card doesn't cover the full order total?
No worries! The remaining balance will be charged to your default credit or debit card on file.
Q: My gift card isn't working. What should I do?
Double-check that you've entered the full 16-digit card number correctly, with no extra spaces. If the issue persists, please contact our customer support team for assistance.
Need more help? Send us an email at support@getprado.com and we'll be happy to assist you!
