How do I troubleshoot my PradoPay card reader?
Reset the Card Reader
If the card reader is unresponsive or acting up, try resetting it:
- Press and hold both the yellow and red buttons at the same time for a few seconds.
- The device should reboot and reconnect.
Ensure Internet Connection
A stable internet connection is essential for the card reader to work properly:
- Check all cables and ensure they are properly connected to the card reader.
- Verify the internet status to confirm the card reader is connected and has a strong signal.
Disconnect & Re-authorize the Card Reader
If resetting and checking the internet doesn’t work, try disconnecting and reauthorizing the device:
- Navigate to Admin > Settings
- Click Point of Sale > Create and Authorize Store Terminals
- Select the appropriate Store
- Click the Disconnect button (located next to "Reauthorize") to unlink the card reader.
Re-authorize the Card Reader
After disconnecting, follow these steps to reauthorize:
- Go to Admin > Settings
- Click Point of Sale > Create and Authorize Store Terminals
- Select the relevant Store
- Click Reauthorize
- Check your card reader’s code displayed on the screen
- Enter the code into the Reauthorize field to complete the setup
Need more help? Send us an email at support@getprado.com and we'll be happy to assist you!
