Most scanner issues come down to one of two things — a connection/pairing problem or a power/charging problem. Work through the section that matches what you're seeing.

Before you start: always pair the scanner through the Socket Mobile Companion app, not directly in your iPad's Bluetooth settings — pairing directly through iOS is unreliable.

Scanner won't connect or scan

1. Check the small Bluetooth light on the scanner: blinking blue means it's ready to pair; solid blue means it's already connected to another device (you'll need to "Forget" it on that device first).
2. On the iPad, go to Settings > Bluetooth and tap Forget This Device for the scanner.
3. Fully close the Prado app (swipe it away).
4. Factory reset the scanner: power it on, hold the Scan button, tap the Power button once while still holding Scan, then keep holding Scan for about 15 seconds — through the silence — until it beeps. Release it; you'll hear five confirmation beeps and it will power off. Don't let go early, or the reset silently fails and nothing happens.
5. Re-pair through the Socket Mobile Companion app by scanning the pairing barcode it shows on screen.

Scanner won't power on, dies quickly, or shows 0% battery

1. Check the batteries — the scanner needs two rechargeable AA NiMH cells. Standard alkaline AAs will run it briefly but never charge, and will make it report 0%. Swap in NiMH rechargeables.
2. Charge from a wall-outlet adapter (5V / 1A or higher). Computer USB ports, hubs, and older Square bases don't deliver enough power. A fully drained scanner needs about 8 hours to recharge.
3. Watch the battery light (next to the Bluetooth light): blinking yellow = charging, green = fully charged, no light or red on a known-good wall charger = not charging.
4. If you use a charging dock: the dock's green light only means the dock has power — not that it's charging the scanner. Try charging with the cable plugged directly into the scanner to rule out a faulty dock.

Still not working?

For the manufacturer's full instructions and diagrams, see Socket Mobile's SocketScan 700 Series guide. If the scanner still won't connect or charge after these steps, email us at support@getprado.com and we'll be happy to help.